Privacy policy
Privacy Policy
Party Essentials Hub ("we", "our", "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Party Essentials Hub collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with us.
1. Who We Are
Party Essentials Hub is a trading brand of Lavender Digital Ventures Ltd.
Company Number: 17258001
Registered Office:
80A Ruskin Avenue
Welling
London
DA16 3QQ
United Kingdom
Email: info@partyessentialshub.co.uk
2. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information (processed securely by third-party payment providers)
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Time zone
- Cookies and tracking technologies
- Website usage information
Marketing Information
- Preferences regarding marketing communications
- Subscription details for newsletters and promotional emails
3. How We Use Your Information
We process your information to:
- Fulfil and manage orders
- Process payments
- Deliver products and services
- Communicate about your orders
- Respond to customer enquiries
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Comply with legal obligations
- Send marketing communications where consent has been provided
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To process and deliver your order.
Legal Obligation
To comply with tax, accounting, and consumer protection laws.
Legitimate Interests
To improve our services, prevent fraud, and maintain website security.
Consent
For email marketing and certain cookies where required.
You may withdraw your consent at any time.
5. Payment Information
We do not store or have direct access to your full payment card details.
Payments are processed securely through trusted third-party payment providers, including those integrated with Shopify.
These providers process payment information in accordance with their own privacy policies and security standards.
6. Cookies
Our website uses cookies and similar technologies to:
- Enable website functionality
- Remember customer preferences
- Analyse website performance
- Improve user experience
- Measure marketing effectiveness
You may control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Marketing Communications
With your consent, we may send:
- Promotional offers
- Product updates
- Newsletters
- Seasonal campaigns
You can unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at info@partyessentialshub.co.uk
8. Sharing Your Information
We only share personal data with trusted third parties where necessary to operate our business, including:
- Shopify
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- Marketing service providers
- Professional advisers and legal authorities where required
We do not sell your personal information to third parties.
9. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where international transfers occur, appropriate safeguards are implemented to ensure your information remains protected in accordance with UK data protection laws.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
11. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at:
12. Data Security
We implement appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure.
13. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take appropriate steps to remove it.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be published on this page with a revised "Last Updated" date.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Party Essentials Hub
Email: info@partyessentialshub.co.uk
Postal Address:
22 Mellowdew Road
Stoke
Coventry
CV2 5GL
United Kingdom
Party Essentials Hub is a trading brand of Lavender Digital Ventures Ltd.
Company Number: 17258001
Registered Office: 80A Ruskin Avenue, Welling, London DA16 3QQ, United Kingdom