Terms of service

Terms of Service

 

Welcome to Party Essentials Hub. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. About Us

Party Essentials Hub is a trading brand of Lavender Digital Ventures Ltd.

Company Number: 17258001

Registered Office:

80A Ruskin Avenue
Welling
London
DA16 3QQ
United Kingdom

Contact Email: info@partyessentialshub.co.uk

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or guardian.
  • You are legally capable of entering into binding contracts.
  • Information provided by you is accurate and complete.

3. Products and Services

We make every effort to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However:

  • Colours may appear differently depending on your device settings.
  • Product packaging may vary from displayed images.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

We reserve the right to limit or discontinue any product at our discretion.

4. Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before orders are dispatched.

We accept payment through secure payment gateways integrated with Shopify.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Refuse an order
  • Cancel an order
  • Limit quantities purchased
  • Request additional verification

If an order is cancelled after payment has been made, a full refund will be issued.

6. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Couriers
  • Customs authorities
  • Weather conditions
  • Industrial action
  • Circumstances beyond our reasonable control

Risk in the products passes to you upon delivery.

Ownership transfers once payment has been received in full.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Customers should review our Returns & Refunds Policy before making a purchase.

By placing an order, you acknowledge and agree to those terms.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product descriptions
  • Images
  • Branding
  • Website design

is the property of Party Essentials Hub, Lavender Digital Ventures Ltd, or its licensors.

You may not reproduce, distribute, modify, or exploit any content without written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes
  • Upload malicious software or harmful code
  • Attempt unauthorized access to our systems
  • Interfere with website functionality
  • Engage in fraudulent activities

We reserve the right to suspend or terminate access if misuse is suspected.

10. Promotional Offers

From time to time, we may offer promotions, discounts, or voucher codes.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Discounts cannot be applied retrospectively.
  • We reserve the right to modify or withdraw promotions at any time.

11. Limitation of Liability

To the fullest extent permitted by law, Party Essentials Hub and Lavender Digital Ventures Ltd shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

Nothing in these Terms excludes liability for:

  • Fraud
  • Fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Any liability that cannot legally be excluded under UK law

12. Product Safety

Customers are responsible for using products safely and according to any instructions provided.

Party decorations, balloons, and event accessories should be kept away from young children where appropriate and used under suitable supervision.

Customers are responsible for ensuring products are suitable for their intended use.

13. User-Generated Content

If you submit reviews, photographs, testimonials, feedback, or other content to us:

  • You grant us a non-exclusive, royalty-free licence to use, reproduce, publish, and display such content.
  • You confirm that you have the right to provide the content.
  • You agree that the content does not violate any third-party rights.

We reserve the right to remove content at our discretion.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their products or services

Accessing third-party websites is at your own risk.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

  • Natural disasters
  • Fire
  • Flood
  • War
  • Pandemic
  • Government action
  • Internet outages
  • Supply chain disruptions

17. Changes to These Terms

We reserve the right to update these Terms at any time.

Any changes will take effect immediately upon publication on our website.

Continued use of the website constitutes acceptance of any amendments.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions regarding these Terms, please contact:

Party Essentials Hub
Email: info@partyessentialshub.co.uk

Correspondence Address:
22 Mellowdew Road
Stoke
Coventry
CV2 5GL
United Kingdom

Party Essentials Hub is a trading brand of Lavender Digital Ventures Ltd.
Company Number: 17258001
Registered Office: 80A Ruskin Avenue, Welling, London DA16 3QQ, United Kingdom.