Shipping policy

Shipping Policy

 

Thank you for shopping with Party Essentials Hub. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

All orders are processed after payment has been successfully received.

We aim to process and dispatch orders as quickly as possible. Orders are generally processed during normal business days (Monday to Friday, excluding public holidays).

During peak periods, promotional events, or seasonal demand, processing times may be longer than usual.

You will receive a confirmation email once your order has been placed and a further notification when your order has been dispatched.

2. Delivery Locations

We currently deliver to:

  • United Kingdom
  • Selected European destinations
  • Selected international destinations

Delivery availability may vary depending on the product, courier restrictions, and destination country.

We reserve the right to restrict shipping to certain countries or regions at any time.

3. Delivery Times

Estimated delivery times are provided at checkout and are calculated from the date of dispatch, not the date of purchase.

Typical delivery estimates are:

United Kingdom

  • Standard Delivery: 2-5 business days
  • Express Delivery: 1-3 business days (where available)

Europe

  • Standard International Delivery: 5-10 business days

International

  • Standard International Delivery: 7-20 business days

Delivery times are estimates only and cannot be guaranteed.

4. Shipping Charges

Shipping fees are displayed at checkout before payment is completed.

Shipping costs are calculated based on:

  • Delivery destination
  • Product weight and dimensions
  • Shipping method selected
  • Courier charges

Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer unless otherwise stated.

5. Tracking Information

Where tracking is available, tracking details will be provided by email after your order has been dispatched.

Customers are responsible for monitoring their shipment using the tracking information supplied.

6. Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions
  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Industrial action
  • High seasonal demand
  • Supply chain disruptions

Party Essentials Hub is not responsible for delays caused by carriers or external factors once an order has been dispatched.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

We cannot be held responsible for delays, non-delivery, or additional charges resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid contact information

If an order is returned to us due to incorrect information provided by the customer, additional shipping charges may apply.

8. Lost, Missing, or Stolen Parcels

If your parcel appears to be lost in transit, please contact us as soon as possible at:

info@partyessentialshub.co.uk

We will work with the shipping carrier to investigate the issue.

Please note:

  • Parcels marked as delivered by the courier may not be eligible for replacement or refund without further investigation.
  • Claims for lost parcels may require confirmation from the shipping provider.

9. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the packaging

Email: info@partyessentialshub.co.uk

We will review the claim and work to provide an appropriate resolution.

10. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, and local handling fees may apply.

These charges are imposed by the destination country's authorities and are the sole responsibility of the customer.

Party Essentials Hub has no control over these charges and cannot predict their amount.

11. Delivery Refusal

If a customer refuses delivery of an order, any costs incurred for return shipping, customs charges, or courier fees may be deducted from any applicable refund.

12. Contact Information

For shipping enquiries, please contact:

Party Essentials Hub
Email: info@partyessentialshub.co.uk

Correspondence Address:
22 Mellowdew Road
Stoke
Coventry
CV2 5GL
United Kingdom

Party Essentials Hub is a trading brand of Lavender Digital Ventures Ltd.
Company Number: 17258001
Registered Office: 80A Ruskin Avenue, Welling, London, DA16 3QQ, United Kingdom.